1. Introduction
Med Healthcare Limited ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
- use our care services
- contact us
- visit our website
We act as the data controller for the personal data we process and comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
We are registered with the Information Commissioner's Office (ICO).
2. Data Controller Details
Med Healthcare Limited
Lambert Drive
Maidstone, Kent
ME15 8WN
United Kingdom
Email: info@med-hcarelimited.co.uk
Telephone: +44 778 73 0636 / 01622 33022
3. Information We Collect
We may collect and process the following categories of personal data:
a) Identity Data
- Full name, title, date of birth
- National Insurance number (where required)
- Proof of identity (e.g. passport or driving licence)
b) Contact Data
- Address
- Email address
- Telephone numbers
- Emergency contact and next of kin details
c) Special Category Data (Health Information)
As a care provider, we may process sensitive personal data including:
- Medical and health information
- Medication details
- Dietary requirements and allergies
- Mental health information
- Care assessments and support plans
d) Technical Data
- IP address
- Browser type and version
- Device and operating system
- Website usage data
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contract – to provide care services
- Legal Obligation – to comply with regulatory requirements (e.g. CQC)
- Vital Interests – to protect life or health
- Legitimate Interests – for business operations and service improvement
- Consent – where you have provided explicit consent
5. How We Use Your Information
We use your personal data to:
- deliver and manage care services
- assess needs and create care plans
- communicate with you and relevant parties
- liaise with healthcare professionals
- meet regulatory and legal requirements
- manage recruitment and employment
- respond to enquiries and complaints
- improve our services and website
6. Sharing Your Information
We may share your data with:
- healthcare professionals (GPs, nurses, hospitals)
- local authorities and social services
- the Care Quality Commission (CQC)
- emergency services when required
- authorised family members or representatives (with consent)
- trusted service providers supporting our operations
We do not sell your personal data.
7. Data Security
We take appropriate measures to protect your personal data, including:
- secure systems and encryption
- restricted access controls
- staff training in data protection
- secure handling of physical records
- regular security monitoring
8. Data Retention
We retain personal data in line with legal and regulatory requirements:
- Care records: 8 years after care ends
- Employment records: 7 years after employment ends
- Financial records: 7 years
- Website data: as outlined in our Cookie Policy
9. Your Rights
You have the right to:
- access your personal data
- correct inaccurate data
- request deletion (where applicable)
- restrict processing
- request data portability
- object to processing
- avoid automated decision-making
To exercise your rights, contact us at:
info@med-hcarelimited.co.uk
10. Children’s Privacy
Where we provide services to children, we require parental or guardian consent and apply additional safeguards.
11. International Transfers
We do not routinely transfer personal data outside the UK.
If required, appropriate safeguards will be implemented in accordance with UK GDPR.
12. Complaints
If you have concerns, please contact us first.
You may also contact the:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113
13. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Med Healthcare Limited
Lambert Drive
Maidstone, Kent
ME15 8WN
Email: info@med-hcarelimited.co.uk
Phone: +44 778 73 0636 / 01622 33022
